Cosmopolitan Las Vegas-December 19-22, 2011

We just returned from a four-day winter getaway at new Cosmopolitan in Las Vegas.  The hotel itself is beautiful and impressive.  We enjoyed our stay overall but we were not impressed by the level of service at the hotel. 

The Cosmo is a resort to behold!  The public areas of the hotel are comfortable and well designed.  We loved the modern and colorful décor.  The guest rooms are large, livable and very luxurious.  The suites contain every modern amenity including two flat screen televisions, a huge bathroom with both a shower and tub, a very sumptuous king size bed and a private terrace; ours had a view of the Bellagio lake and fountains.

The Service at the Cosmopolitan fell short of our expectations.  The first of multiple service letdowns started at check-in.  I had requested a quiet room when making the reservations.  The agent assisting us at registration told us the hotel not very full and getting us a quiet room was no trouble at all.   We checked in, went to dinner, had a few drinks and then hit the casino.   After returning to the room late at night we discovered that the suite was right next to a mechanical room and the service elevators.  In addition, our room had multiple housekeeping issues:  the mini-bar was empty and dirty; there was trash on our terrace and many long black hairs in our shower.  The next morning I called down to the front desk and requested a room change.  We were given a new suite right a way.  The new room was very clean, had a fully stocked mini-bar and was in a very quiet location.  Unfortunately our second room was plagued with phone problems.  Neither phone in our suite worked.  When I needed to call the front desk to request a late check out I had to use my cell phone and call the hotel’s main line and be connected to the front desk. 

We did enjoy breakfast each morning in the Henry Restaurant and cocktails in the evening in the Chandelier Bar; the service and food and drink at both were great. 

Overall the Cosmopolitan is a beautiful hotel that still has some work to do when it comes to service.  I hope everything is up to par when we return.

Cosmopolitan Suite

 Cosmopolitan Bedroom

 Suite View!

Future Trip

Caribbean Cruise in July

Future Trip

Cruise to Vancouver in April

Future Trip

Las Vegas in December at The Cosmopolitan

Barcelo Los Cabos Resort - August 8-12, 2011

We just returned from a five-day stay at the beautiful Barceló Los Cabos Resort.  We had a great time!  This was our first vacation at an all-inclusive hotel and for the most part we were very impressed.

The resort itself is stunning; it is located right on a beautiful beach. Every aspect of the resort from the pools to the grounds and from the bars to the restaurants was impressive.   The guest rooms were modern and comfortable.  We enjoyed the spectacular view from our oceanfront room.

The service at the resort was top-notch.  The staff was very friendly and did all they could to ensure that we were comfortable during our stay.

The food was very good and the drinks flowed freely!  The only disappointment we encountered had to do with the lack of choices regarding the six à la carte restaurants.  We wanted to dine at either the Steak House or the Japanese restaurant but neither was available.  The Steak House was closed for the week and we were unable to get reservations at the Japanese place.  It was frustrating because most nights the Japanese place was only half-full.  One night we even stopped in to ask if anything was available when the restaurant was nearly empty and were told there were no tables available. 

That small disappointment aside, we very much enjoyed are stay at the Barceló Los Cabos and we look forward to returning in the future!

Resort Pool & Beach

Resort Jr. Suite