We just returned from a four-day winter getaway at new Cosmopolitan in Las Vegas. The hotel itself is beautiful and impressive. We enjoyed our stay overall but we were not impressed by the level of service at the hotel.
The Cosmo is a resort to behold! The public areas of the hotel are comfortable and well designed. We loved the modern and colorful décor. The guest rooms are large, livable and very luxurious. The suites contain every modern amenity including two flat screen televisions, a huge bathroom with both a shower and tub, a very sumptuous king size bed and a private terrace; ours had a view of the Bellagio lake and fountains.
The Service at the Cosmopolitan fell short of our expectations. The first of multiple service letdowns started at check-in. I had requested a quiet room when making the reservations. The agent assisting us at registration told us the hotel not very full and getting us a quiet room was no trouble at all. We checked in, went to dinner, had a few drinks and then hit the casino. After returning to the room late at night we discovered that the suite was right next to a mechanical room and the service elevators. In addition, our room had multiple housekeeping issues: the mini-bar was empty and dirty; there was trash on our terrace and many long black hairs in our shower. The next morning I called down to the front desk and requested a room change. We were given a new suite right a way. The new room was very clean, had a fully stocked mini-bar and was in a very quiet location. Unfortunately our second room was plagued with phone problems. Neither phone in our suite worked. When I needed to call the front desk to request a late check out I had to use my cell phone and call the hotel’s main line and be connected to the front desk.
We did enjoy breakfast each morning in the Henry Restaurant and cocktails in the evening in the Chandelier Bar; the service and food and drink at both were great.
Overall the Cosmopolitan is a beautiful hotel that still has some work to do when it comes to service. I hope everything is up to par when we return.
Cosmopolitan Suite
Cosmopolitan Bedroom
Suite View!
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